Contact
Contact
Our contact email address will be published on this page shortly. Nothing on the site requires an account or a message to use it; once the address is up, this is where to send corrections and questions.
Reporting a mistake
Tell us the page address, the sentence you think is wrong, and a source if you have one. If we agree, we fix the page and add a dated correction note at the bottom of it.
Asking about a speed test result
It helps to include the download, upload and both latency numbers, the device and browser, whether you were on Wi-Fi or a cable, and what you were trying to do when the connection felt slow. Please do not send account numbers, passwords or your home address.
What we cannot help with
We cannot see your connection, change your plan, or contact your internet provider for you. For outages and billing, your provider's support line is the right place. For questions about how M-Lab stores test data, contact M-Lab directly at privacy@measurementlab.net.